Refund and Returns Policy

At Masud Online Shop, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to make it right.

Returns

We accept returns under the following conditions:

1. Items must be returned within 30 days of receipt.
2. Products must be in unused, original condition, including packaging, tags, and accessories.
3. Proof of purchase, such as an order confirmation or receipt, is required.

Non-Returnable Items

The following items cannot be returned:

• Perishable goods (e.g., food, plants).
• Intimate or personal hygiene items.
• Customized, personalized, or final-sale products.

Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund.

• Approved refunds will be processed to your original payment method within 5-10 business days.
• Original shipping costs are non-refundable unless the return is due to a defective or incorrect product.

Exchanges

We offer exchanges for items that are:

• Defective, damaged, or incorrect.
• Available in stock for the desired replacement.

To initiate an exchange, please contact us at [insert email/phone number].

Return Process

1. Contact our Customer Support at [insert email/phone number] to request a return authorization.
2. Pack the item securely in its original packaging.
3. Ship the package to the return address provided by our team.

Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.

Contact Us

If you have questions or concerns about our Refund and Returns Policy, please reach out to us:

• Email: masudonlineshop@gmail.com
• Phone: 01979214356
• Operating Hours: 9:00Am to 10Pm